Terms of service

These Terms of Service (“Terms”) govern your use of our website and the purchase of products from us. By placing an order or using our website, you agree to these Terms.


1. ABOUT US

Boxfresh is operated by Boxfresh Holdings Limited, a company registered in England and Wales (Company No. 16148459). Registered address: 8 Manchester Square, London, W1U 3PH, United Kingdom. VAT Number: 488077933

You can contact us at support@boxfresh.world 

2. ORDERS

When you place an order, you are making an offer to purchase products from us. Your order is only accepted once we confirm dispatch.

We reserve the right to refuse or cancel any order, including in cases of:

  • Product unavailability

  • Pricing errors

  • Suspected fraud

  • Breach of these Terms

If we cancel your order after payment has been taken, you will receive a full refund.

3. PRICING & PAYMENT

  • All prices are shown in GBP (£) and include VAT where applicable

  • Shipping costs are shown separately at checkout

  • We reserve the right to change prices, promotions or product availability at any time

  • Payment must be made in full at checkout using the available payment methods

4. PRODUCTS

We aim to ensure product descriptions and images are accurate. However:

  • Colours may vary depending on screen settings

  • Product measurements may vary slightly

  • We reserve the right to discontinue products at any time

5. DELIVERY

  • Delivery timeframes and dispatch details are set out in our Shipping Policy, which forms part of these Terms

  • We are not responsible for delays caused by events outside our reasonable control

  • We are not responsible for delays caused by incorrect address information provided at checkout

6. RETURNS & REFUNDS

  • Our Returns & Refunds Policy forms part of these Terms

  • Please refer to our Returns Policy for full details on eligibility, timeframes and conditions

  • Nothing in these Terms affects your statutory rights under UK consumer law

7. INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

  • Logos

  • Branding

  • Product designs

  • Images

  • Graphics

  • Text is owned by Boxfresh or licensed to us.

You may not reproduce, distribute, modify or exploit any content without our prior written permission.

8. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Your statutory rights as a consumer

Subject to this, we are not liable for:

  • Indirect or consequential loss

  • Loss of profit, business or opportunity

Our total liability to you shall not exceed the amount paid by you for the relevant order.

9. WEBSITE USE

You agree not to:

  • Use our website for unlawful purposes

  • Attempt to interfere with website functionality

  • Misuse our systems or security

We may suspend or terminate access if these Terms are breached.

If you create an account with us, you are responsible for maintaining the confidentiality of your login details.

10. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The latest version will always be available on our website.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.