Orders are dispatched from our UK warehouse within 1 business day, Monday to Friday, excluding UK bank holidays.
Orders placed before 3pm on a business day are dispatched the same day. Orders placed after 3pm are dispatched the next business day.
You'll receive tracking details by email once your order has been dispatched. Delivery times depend on the shipping method selected and are shown at checkout.

Cancellation requests are not guaranteed. If your order has already been processed or dispatched, we may not be able to cancel it.
If you need to cancel an order, contact us at support@boxfresh.world as soon as possible with your order number.

You'll receive an order confirmation email after placing your order.
Your order is accepted once we confirm dispatch. If we need to cancel an order due to product availability, a pricing error, suspected fraud, or another issue, we'll contact you and issue a full refund if payment has already been taken.

Once an order has been placed, we cannot guarantee that changes can be made.
If you need to change your order, contact us at support@boxfresh.world as soon as possible with your order number. We cannot make changes once the order has been processed or dispatched.

Contact us at support@boxfresh.world as soon as possible with your order number and the correct address.
Address changes are not guaranteed once an order has been processed. Please check your delivery details carefully before completing your order.
Boxfresh is not responsible for delays or losses caused by incorrect or incomplete address information provided at checkout.

If your order has been cancelled after payment was taken, we'll issue a full refund to your original payment method.
Refund processing times can vary depending on your bank or payment provider.

UK orders are shipped using DPD, Evri or Royal Mail.
Standard shipping is 48hrs if placed on a business day before 3pm.
Express shipping is also available, with the cost shown at checkout.
Delivery times and available shipping options are shown at checkout.

You'll receive tracking details by email once your order has been dispatched.
Orders are dispatched within 1 business day. If you haven't received tracking details after this time, contact us at support@boxfresh.world with your order number.

Check around your delivery address and with anyone who may have accepted the parcel on your behalf.
If you still can't locate it, contact us at support@boxfresh.world with your order number and tracking details.

If you're based in the UK, you can request a return within 28 days of delivery.
Items must be:

• Unworn and unwashed
• In their original condition
• With all tags attached
• Returned in their original packaging where possible

Unless the item is faulty or incorrect, return shipping costs are the customer's responsibility.

To start a return, visit our returns portal here.

Once the parcel has been returned to us, we'll inspect it and process a refund to your original payment method.

Once we've received and inspected your return, we'll confirm whether it has been approved.
Approved refunds are processed to your original payment method within 5–10 working days. Your bank or card provider may take additional time to make the funds available. Original delivery charges are non-refundable.

Yes. Sale items can be returned unless the product is clearly marked Final Sale.
Final Sale items are not eligible for return or refund unless they are faulty.

Contact us at support@boxfresh.world as soon as possible with your order number and photos of the item where possible.
If the item is confirmed as faulty, damaged or incorrect, we'll cover reasonable return costs and arrange a replacement or refund in line with UK consumer law.

The following items cannot be returned:

• Custom or personalised products
• Opened or worn underwear and socks
• Gift cards

Each product includes its individual Size Guide with garment measurements to help you choose the right size.
Measurements are taken across the garment while laid flat. Products also include fit information and model measurements where available. Please search for words like oversized, relaxed, or boxy to help you understand how the style is intended to fit.

Care instructions vary by product and are listed on the individual product page.
For example, our cotton T-shirts are listed as machine washable at 30°C, with similar colours, and should be reshaped while damp and not tumble dried. Always follow the care instructions for the specific garment.

Stock levels are updated in real time. If an item is unavailable, it is currently out of stock.

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You can also follow us on Instagram for new product and campaign updates.

We accept Shop Pay, Apple Pay, PayPal, Google Pay, and major credit cards. Payment methods available to you are shown at checkout.

No. Boxfresh does not currently offer gift cards.